Frequently Asked Questions

1. What is your company?
2. Where are you located and what is your contact information?
3. What are your shipping rates?
4. Can you store items in your warehouse?
5. Is there a weight limit?
6. Will I be taxed for my shipment?
7. How long does shipping take? How often do you load?
8. How do we pay?
9. Can we Pick-up items from Forexworld office?
10. How do we know if the order was placed and how do we get updates?
11. Can I place multiple items in one order?
12. Can I order from ebay?
13. What kinds of goods are prohibited?
14. What can I ship?
15. How do I go about doing this?
16. Will my ordered items be delivered in its original packaging?
17. Where can I have my box delivered?
18. Can I purchase extra Insurance to cover total value of shipment?
19. Can I purchase electronics and big ticket items?
20. Are there Refunds or Warranties for the items ordered?
21. How can I get a refund on my unused funds?
22. How do we track our boxes?

 

Q. What is your company?
A. Forex Cargo is a licensed and bonded ocean transport intermediary, Non-Vessel Common Carrier (OTI-NVOCC) that specializes in the transport of household goods and personal effects to the Philippines, via ocean cargo.  The cargo business was established in the USA in 1987 and now serves the shipping needs of the Global Filipino in 4 continents.
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Q. Where are you located and what are your contact information?
A. We are located at

US, California Warehouse US, Virginia Warehouse
12820 S. Main St.,
Los Angeles, CA 90061

5222 Eisenhower Avenue,
Alexandria, VA 22304,

310-523-4080
310-523-4070 (fax)
forexcal@forexdkm.com (e-mail)
Contact Person(s):
JP and Ging Carino. 		703-823-1508
forexdc@forexdkm.com (e- mail)
Contact Person(s):
Carmen De Jesus

These warehouses where your orders can be delivered, consolidated, repacked and shipped. 

In Manila, our address is

69 Marcos Highway,
San Isidro, Cainta, Rizal

Contact Number:
661-3991; 661-3992
655-5830; 655-5788, 392-9650
Contact person(s):  Vicente Reyes.

Forexworld Customer Care

1107B Tektite West Tower
Exchange Road, Ortigas Center,
Pasig City 1605

Contact number(s):
638-3555 to 58
638-3559 (fax)
Mobile:
+63 916 308 6897 (Globe)
+63 908 433 9380 (Smart)
+63 932 139 5895 (Sun)
customercare@forexworld.com (e-mail)

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Q. What are your shipping rates?
A. Rates differ according to the size of the box.

For your reference, below is a price guide for our available box sizes.

Box

Dimension

Shipping Charge

Green box (non commercial box)

26” x 22” x 17”

$65.00

Blue box (regular box)

23” x 20” x 17”

$55.00

Red Box (medium box)

23” x 16” x 17”

$45.00

Bulilit box

18” x 16” x 9”

$35.00

Any box smaller than the bulilit

 

$25.00

There is an additional $5- $10 handling fee for repacking, consolidating smaller items into a bigger box. Furthermore, additional charges will apply if packages need to be picked up from a house or a supplier. Charges will depend on factors like the size of the box, area where the box will be picked up, readiness of the box, or if the items need to be repacked and consolidated.

These rates apply to Metro Manila deliveries only.  Deliveries to provinces are available for an extra charge, depending on its destination.
See Provincial Rates

Mindanao

add $20 per box
for Mindanao from smallest box to Green box

  • Maguindanao
  • North & South Cotabato
  • Saranggani Province
  • Sultan Kudarat
  • Surigao del Norte
  • Surigao del Sur
  • Agusan del Sur
  • Lanao del Norte
  • Bukidnon
  • Zamboanga ,Norte,Sur,Sibugay
  • Davao City
  • Davao del Sur
  • Davao del Norte
  • Davao Oriental
  • Compostela Valley
  • Agusan del Norte
  • Missamis Orriental
  • Missamis Occidental

Visayas 2

add $15 per box
for Visayas from smallest box to Green box

  • Palawan
  • Masbate
  • Marinduque
  • Romblon
  • Samar , Leyte , Biliran
  • Catanduanes
  • Bohol
  • Negros Orr/Occ
  • Iloilo,Antique,Aklan,Capiz
  • Occ Mindoro
  • Iloilo City
  • Cebu City
  • Bacolod City
  • Tacloban City
  • Orriental Mindoro

Luzon 2

add $10 per box
from smallest box to Green box

  • Sorsogon
  • Albay
  • Camarines Sur/Norte
  • Ilocos Norte/Sur
  • Abra , Kalinga Apayao
  • Mt Province, Benguet, Ifugao
  • NuevaViscaya , Isabela , Cagayan Valley
  • Aurora , Quirino

Luzon 1

add $5 per box
from smallest box to green box

  • Laguna , Batangas, Quezon
  • Bulacan, Bataan
  • Pampanga, Tarlac
  • Zambales , Nueva Ecija
  • Pangasinan , La Union
  • Rizal

For odd-sized or oversized boxes, please e-mail or call us with the length, width and height information so so we can give you a quote.

We can repack and consolidate small items and packages for you to fit into one of our bigger boxes to save you on shipping costs.

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Q. Can you store items in you warehouse?
A. We have a storage policy for storing your items. We can collect and store your orders/packages for you for up to 30 days . If you don't request to ship by then, we charge a storage fee of $10 per month until your box is shipped.
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Q. Is there a weight limit?
A. Since we ship by ocean, there is technically no weight limit.  However, we recommend that the boxes can at least be carried or handled by 2 people, for the safety of your boxes.
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Q. Will I be taxed for my shipment?
A. You will not be taxed in US or in Manila.  The charges we quote are inclusive of taxes and Customs documentation. 

Certain items, however, require a tariff charge.  You may call or e-mail us ( forexcal@forexdkm.com , forexdc@forexdkm.com or at customercare@forexworld.com ) to inquire about these items (e.g. appliances, electronics and other high-end items).

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Q. How long does shipping take? How often do you load?
A. From the time that the item/s are received in our US (LA) warehouse, via ocean cargo:

4-5 Weeks for Metro Manila deliveries
6-8 Weeks for Provincial deliveries

We load 5-8 containers a week, more when needed.
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Q. How do we pay?
A. For shopping services, your Forexworld account has to be pre-funded and the replenishment of this account is done by depositing to the following account:

You have 3 options:

  1. Deposit the Peso equivalent using the prevailing bank exchange rate into our Peso Account with BDO

    Account Name: Forex Cargo Phils. Inc.
    Account Number: 00330 468 618
  2. Deposit to our Dollar Account with BDO

    Account Name: Forex Cargo Phils. Inc.
    Account Number: 100 330 454 862

  3. Pay using PayPal to account E-shop@forexdkm.com
    Please be reminded that there are additional fees that paypal charges:

    Personal Transactions
    ( Funding Source: entirely or partially funded by debit card or credit card )

    Cross-Border Personal Transactions
    ( Funding Source: entirely or partially funded by debit card or credit card )

    US 2.9% + 0.30USD

    Philippines  3.9% + 15.00PHP

    See Fees & Policy – PayPal Website

    See  Fees & Policy – PayPal Website

* Note: You may call our customer service representatives for the respective account information.

Once deposited, you can either call our customer service representative or simply fax in your deposit slip to:

Number: + 63 (2)- 6383555 to 58
Fax Number: +63 (2)-6383559
Attention: Forexworld CSR

For Shipping services, please please take note that we do not accept CODs. Payment must be made as soon as we inform you (via email) of your invoice details.

Inform us your payment via e-mail (customercare@forexworld.com) or fax (+63 2 638 3559) by including your invoice tracking number, details of the payment: scanned copy of the deposit slip, method of payment (peso deposit or dollar deposit), the date and actual amount of payment (in Pesos or Dollars), and the branch where the payment was deposited.
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Q. Can we Pick-up items from Forexworld office?
A. Yes, you can pick-up the ordered items from this address:

1107B West Tower
Philippine Stock Exchange Center,
Exchange Rd., Ortigas Center,
Pasig City, Metro Manila
Philippines 1605

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Q. How do we know if the order was placed and how do we get updates?
A. You may login to your Forex Online Shopping account and view the status of your order or you may contact a customer representative for questions regarding your orders.

Telephone Number:  +63 (2) 638 3555 to 58

MOBILE:
+63 916 308 6897 (Globe)
+63 908 433 9380 (Smart)
+63 932 139 5895 (Sun)

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Q. Can I place multiple items in one order?
A. Yes, you can order multiple items in one order for as long as it is from the same online store or supplier.
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Q. Can I order from ebay?
A. Yes, you can order items from ebay. If there is no " buy now " price, we can place a bid for your maximum bid only once.
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Q. What kinds of goods are prohibited?
A. Forexworld reserves the right to refuse confirmed orders that will fall under the following categories or items:
  • Currencies
  • Checks
  • Money orders
  • Travellers’ checks
  • Precious Metals
  • Precious Stones (e.g. Diamonds, Ruby, Sapphire, Emerald)
  • Jewelry
  • Watches
  • Firearms
  • Ammunition
  • Gun parts and accessories (e.g. Reloaders)
  • Toy Guns
  • Explosives
  • Drugs and other prohibited substances
  • Lewd, obscene and pornographic materials
  • Perishables
  • Gambling paraphernalia
  • Industrial carbons
  • Combustible materials
  • Hazardous materials
  • Goods of commercial quantities
  • Large electronics and appliances
  • Big Car parts
  • Tires / Wheels and mags 
When in doubt, please email us at forexcal@forexdkm.com , forexdc@forexdkm.com or at customercare@forexworld.com
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Q. What can I ship? 
A. Items such as the following:
  • Books
  • Toys
  • Household goods and personal effects
  • DVDs
  • School supplies
  • Clothes
  • Shoes
  • Bags
  • Vitamins (limited quantity)
  • Furniture
  • Electronic items
  • Food items (non perishable)

Almost anything that you can order online from Ebay, Amazon, Best Buy, Target, Gap, etc. 
Bigger items may also be shipped.  Just advise us in advance so we can confirm.

Again, when in doubt, email us at forexcal@forexdkm.com , forexdc@forexdkm.com or at customercare@forexworld.com
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Q. How do I go about doing this?
A. There are two types of orders to be placed:
  1. ONLINE SHOPPING orders - Ordering through shop.forexworld.us
  2. Drop Ship orders - Shop online and Deliver to Forexworld warehouse

WE ORDER AND SHIP FOR YOU – (ONLINE SHOPPING)

  1. Login to your account.
  2. Tell Us What You Want
    • Browse through online stores e.g. Ebay, Amazon, BestBuy, Yahoo, Barnes & Noble.com and other online stores and login to your Forexworld account and click " Place a New Order ", from here, click “Add Item” copy/paste the following details in the appropriate field:
      1. Item Description
      2. URL of the item
      3. USD Amount of the item being ordered
      4. Quantity
    • Click on Save to save changes made.
  3. Wait for Confirmation or Approval
    • A customer representative will contact you through phone or email if your orders have been verified, approved and are ready for processing.
  4. Pre-pay in BDO
    • Add funds to your http://shop.forexworld.us account by making a deposit to Forexworld's Banco de Oro account at any Banco De Oro branch.
  5. Wait for your Order
    • After payment has been received through http://shop.forexworld.us  system, your orders will be processed and shipped to your specified address.

 


YOU ORDER AND WE SHIP – (DROP SHIP)

  1. Shop from online stores e.g. Ebay, Amazon, BestBuy, Yahoo, Barnes & Noble.com and other online store.

    Have your ordered items delivered to the following Forexworld warehouse:

    US, California Warehouse

    YOUR NAME
    12820 S. Main St.
    Los Angeles, CA 90061
    Tel no.  310-523-4080

    US, Virginia Warehouse

    YOUR NAME
    5222 Eisenhower Avenue,
    Alexandria, VA 22304,
    Tel no.  703-823-1508

    It is important that your name is on the shipping label so we know it is for you.  Please note that there is no need to put Forex Cargo on the delivery label. Just use your name .

  2. Login to your Forexworld account in http://shop.forexworld.us .
    • Click “Place a New Order” and specify the order type. In this case, select “ Drop Ship .”
    • Then give us the details of your order by clicking on “Add Item”:
        1. Item Description
        2. Store/Supplier Name
        3. Shipment Origin
        4. Estimated Date/Time of Arrival
      • Wait for a Customer Service Representative to contact you, through phone or email.

    *Note: This would notify us in advance regarding packages that we should expect in our warehouse.
    As mentioned earlier, your packages can be repacked and consolidated into one of our boxes to save you on shipping costs.  We will inform you by email as soon as your packages arrive in our warehouse. We will also let you know the size of the box we will use to pack your items, plus the cost of shipping that can range from $25 - $75.

  3. Pre-pay in BDO

    Add funds to your http://shop.forexworld.us account by making a deposit to Forexworld's Banco de Oro account at any BDO branch.

  4. Wait for your Order

    After payment has been received through the http://shop.forexworld.us system and items have been delivered from the supplier to one of our US warehouses, it will be processed and upon completion and items ready for shipping and delivery to your specified address, we will issue you an invoice which will also include your tracking number.

    You may check on the status of your box by going to our website at www.forexworld.us

 


See Payment Options in FAQ # 8

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Q. Will my ordered items be delivered in its original packaging?
A. Orders will be shipped in its original packaging from your suppliers. Forexworld reserves the right to open and inspect all orders delivered to their warehouses to make sure that no package contains any prohibited goods. This applies to both online shop orders and drop ship packages.
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Q. Where can I have my box delivered?
A. We can ship to almost anywhere in the Philippines.  We prefer to deliver to a residential address instead of a business address as deliveries often begin before and end after most office hours.
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Q. Can I purchase extra Insurance to cover total value of shipment?
A. Our boxes are insured for $100 to $500 depending on the size of the box used for shipping. Additional insurance may be purchased at a cost of $5 per $100 insurance coverage.
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Q. Can I purchase electronics and big ticket items?
A. Yes, we ship electronics and big ticket items. To get a quote, please inform us through email (customercare@forexworld.com) the nature of your item and the dimensions (L x W x H) of its shipping box so we can give you the shipping rate. We encourage you to buy extra insurance for such items to cover loss or damages.
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Q. Are there Refunds or Warranties for the items ordered?
A. Forex Online Shopping does not offer any refunds or warranties of its own. Furthermore buyers are responsible for the shipping cost back to the US if they want to avail of the supplier's warranty Items you buy abroad may be subject to warranty but Forex Online Shopping is not responsible for items not being functional when delivered.
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Q. How can I get a refund on my unused funds?
A. You may cash out unused funds anytime by:
Calling our customer service representative/s.
This will trigger a check being made to your registered name which can be mailed to your registered address or which you can pick-up at our offices.

In addition, our customer service representative/s may suggest depositing these funds to your account to avoid the hassle of waiting for the check to be mailed or to avoid the hassle of travelling.
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Q. How do we track our boxes?
A. You can use Forexworld Box Tracker to check the status of your shipment at any time during and after delivery.

or you may contact:

Forex Cargo (Phils) Inc.
69 Marcos Highway, San Isidro,
Cainta Rizal 1900

Tel. Nos.: +632 655-5830, 
                  +632 655-5788(PLDT)
                  +632 392-9650 (Digitel)
If your question was not answered by this FAQ, please do not hesitate to email us at forexcal@forexdkm.com , forexdc@forexdkm.com or at customercare@forexworld.com